Mitsubishi Chemical Corporation (MCC) takes various opportunities to further dialogs with customers, and works to appropriately respond to customer demands and requirements.
The Mitsubishi Chemical Corporation Group (MCC Group) believes that all our products and services must meet the customers' expectations in terms of safety and high quality, and that customers determine the value of those products and services. Putting this idea into practice, we always listen earnestly to our customers' demands, opinions and questions, with the entire Group striving to provide the appropriate solutions.
Yokkaichi Chemistry Plaza
In addition to plazas at the MCC Head Office building and the Yokohama Research Center, the Yokkaichi Chemistry Plaza-the third Chemistry Plaza-was completed in October 2008.
The three Chemistry Plazas represent strengthened efforts to establish an environment to interface with customers and provide them with various MCC Group solutions to their needs.
MCC communicates directly with its customers to ensure an accurate understanding of its products and their usage.
In June 2008, Mitsubishi Kagaku Media conducted an informational briefing on the topic of digital data DVD-storage methods and media disk selection at the second technology and research meeting hosted by the Photographic Society of Japan. 80 professional photographers attended this meeting.
The meeting touched on the digitalization of work, data storage and disk handling methods, and introduced the examples of DVD media use and appropriate DVD media usage from the photographer's perspective.
Yoko Asai
Information Center Chief
Mitsubishi Chemical
In July 2002, MCC became the first Japanese comprehensive chemical manufacturer to establish an information center. Interfacing directly with our stakeholders, the information center meets a wide range of needs and responds swiftly to inquiries regarding product-related questions and other items, responding to more than 7,000 inquiries each year.
We strive to accurately respond to inquiries and resolve potential issues to build better relationships with our customers. As a materials manufacturer handling a great variety of products, although it can be difficult to provide a detailed response to inquiries regarding the products of each division or Group company, we nevertheless strive to provide cross-Group solutions. Aiming to become a useful information center for as many of our stakeholders as possible, we are enhancing our Group company product information database and plan to provide solutions through our website as well.
